Interview with Dawn Tang of Cambridge Consultants

“I believe that form follows function, and if a feature does not serve a tangible purpose then it should be considered for removal.”

Dawn Tang is the Design Lead for Sen - A Holistic Aftercare Solution for Parkinson's Patients, a Red Dot winner from the Wearable Technology category. The design concept ground-breaking innovation to post-surgery DBS management by combining mature technologies such as accelerometers with cutting-edge AI to provide patients and clinicians with profound insights and control.

The Principal Industrial Designer at Cambridge Consultants didn’t just design beautiful things but designing for people, for a purpose. Dawn Tang shares more about the medical technology sector and design.

Who do you interact most in the workplace environment?

I often collaborate with other designers, mechanical engineers, and Human factors engineers.

What comes to you first: business or customer?

I believe in user-centric design, I put the end-user (customer) first – firmly believing that a good product experience leads to better sales resulting in business growth for our clients. It is also a fine balance of understanding the business strategy to ensure the benefits are fully realised.

How would you describe your design research?

With multiple tools at our disposal such as interviews, journey mapping, and desk research, I find that the greatest insight comes from observing patients and users in their natural environments. Seeing them do things well, and not so well – digging out those hidden challenges to conceptualize better solutions.

When do you decide to stop a product or remove a particular feature?

I believe that form follows function, and if a feature does not serve a tangible purpose then it should be considered for removal. Another driver for product or feature reconsideration is the drive to be more sustainable; limiting the use of materials or even the products themselves.

What inspired you about developing the design concept? What do you want to achieve?

In each project, my inspiration comes from understanding the technical requirements, user needs and the full product journey. For example, in project Sen, inspiration came from knowledge that Parkinson’s assessments are a tedious and laborious process for clinicians and patients alike – and that patients might not feel in full control of their implant; Hence inspiration came from this gap and the desire to improve the lives of the patients and clinicians.

How do you approach or manage thought diversity in the team?

Keeping an open mind, disagreement isn’t always a bad thing. It is important for each party to see things from the other’s perspective and tackle a situation together. For example, an engineer may challenge a design due to technical feasibility, however, it is also important for the designers to push the boundaries to ensure design intent is maintained. It is important to work towards a win-win situation maximising the user interaction, aesthetic and mechanical aspects.

What makes a great design team?

Great ideas come from a collaborative foundation of creative and logical thinking, with team players having an open mind to share ideas and inspire each other.

How do you say no to people?

Being a Singaporean living in UK for many years, I have become accustomed to the tactfulness of the English language. Start by being encouraging and reflecting on the positives before concluding with an explanation of why the answer is no.

Red Dot Award: Design Concept 2024 final submissions end 24 April

The search of the best new product ideas, concepts, prototypes and ready to launch products is now happening, Red Dot Award: Design Concept is open to all entries of concepts and ready to launch products from designers, design teams, companies, studios and universities from all over the world. This is the last chance to compete in this year’s Red Dot Award: Design Concept and to communicate one’s design and innovative competency.

Submission Dates:

Entire registration period: 1 December 2023 – 24 April 2024

For further information, visit: www.red-dot.org/design-concept

Register and submit at dc.red-dot.sg